Wesley

6/22/2020
Brooklyn, NY

Position Desired

Administrative & Clerical, Human Resources, Management, Nonprofit, Other, Restaurant & Food Service
Brooklyn, NY; New York City, NY
Yes

Resume

Work Experience

Starbucks, Shift Supervisor, NYC, NY & Orlando, FL
July 2016-Present
● Manage the staffing and daily floor plan for a team of 30
● Coordinate shift schedules for staff of 30, plus transfers
● Lead the opening of 2 franchise locations in NY and FL
● Train all new hires at multiple locations
● Handle promotion launches at multiple locations
● Manage off site events and fundraisers
● Manage inventory and orders for multiple locations

Comfy Pooch, Executive Assistant, Orlando, FL
February 2016-August 2016
● Coordinated client intake and reservation book
● Processed company expenses
● Coordinated shift schedules for staff of 10
● Educated staff on products and brands
● Provide day-to-day decision-making support to the CEO
● Build and review the quarterly business plans

Panera Bread, Shift Leader, Orlando, FL
November 2015-February 2016
● Managed high volume of customers and ensured customized experiences
● Coordinated shift schedules for staff of 25
● Managed catering and off site events
● Educated staff on current and upcoming promotions

Tax & Accounting Consultants, P.A., Executive Assistant, Tallahassee, FL
January 2015-October 2015
● Assisted with audits, bookkeeping, resolving discrepancies, and data entry
● Sending and receiving correspondence
● Greeting clients and customers
● Prepare detailed meeting agendas outlining facts, goals, implementation timelines, etc.

Hilton Resort, Concierge, Orlando, FL
December 2013-September 2014
● Handled large group reservations (convention spaces, private meetings, etc.)
● Managed and executed off site events
● Assisted guests with knowledge of local food, beverage, attractions, and tourist sites
● Maintain inventory of supplies and order new stock as needed
● Answer phone and email inquiries from potential guests in a timely respectful manner
● Support the marketing and sales department with administrative tasks

Dragonfly Sushi Restaurant, Event Assistant, Orlando, FL
February 2013-September 2014
● Assisted with private parties
● Maintained online marketing and outreach
● Handled decor, catering, entertainment, AV equipment, transportation, invitee list
● Designed preset food and beverage menu
● Schedule...

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