Vicki Roberts

Scottsdale, AZ

Position Desired

Healthcare, Healthcare Administration, Other Healthcare Administration, Management
Anywhere in the U.S.


Dedicated and versatile leader with extensive experience using cutting-edge methodologies, streamlining processes, and enhancing productivity to foster organizational profitability. Savvy strategist; instrumental in driving organizational reach and reducing costs by implementing high-impact business plans, programs, and projects to achieve bottom-line outcomes. Adept at coordinating initiatives across multiple teams and markets, excelling in facilitating discussions to identify root causes and drive impactful solutions. Ability to determine and mitigate essential concerns, and report significant information for efficient decision-making at the executive level.

● Well-versed in managing M&A activities and integrating diverse entities into unified corporate structure.
● Known for driving successful change management initiatives, delivering tangible bottom-line results, and forging strategic alliances.
● Recognized for defining corporate KPIs, optimizing performance monitoring, and championing best practices to achieve operational excellence.
Core Competencies

• Project/Program Management
• KPI Development
• M&A Processes & Integration
• Change Management
• Digital Transformation
• Agile, Scrum, Waterfall & Lean Experience
• Budgeting & Forecasting
• Strategic Planning & Execution
• Budgeting & Forecasting
• Leadership

Professional Experience

AccordCare, Marietta, GA
2020 to Present
VP Strategic Initiatives
Steer strategic planning and initiative team to drive transformative growth for privately owned home care agency with $100MM+ revenue across nine states. Execute company-wide initiatives, supervising digital transformation efforts, crafting comprehensive business roadmaps, and leading organization-wide change management. Champion acquisition management by orchestrating selection of deals, conducting thorough due diligence, devising seamless integration plans, and optimizing post-acquisition processes. Undertake management and completion of all corporate projects within defined time, budget, and quality criteria.
● Elevated annual revenue from $30MM to over $100MM in under 3 years by developing and executing comprehensive corporate and business strategic plans, including cross-enterprise initiatives and acquisitions.
● Optimized cross-functional performance monitoring and more informed enterprise-wide decision-making by defining corporate KPIs and critical success metrics.
● Reduced turnover, augmented overall margin, and instigated targeted programs aimed at improving clinical outcomes by devising enterprise KPI report tools.
● Promoted adoption of best practices throughout corporate functional areas, spanning operational, financial, and clinical domains by formulating and applying Standard Operating Procedures (SOPs).
● Headed digital transformation campaign, harmonizing processes and technology through consolidation of EHR platforms, automated clinical note capture, and digital outcome tracking.
● Facilitated national expansion by unifying disparate entities into single, cohesive corporate organization with shared vision, culture, and operating model by strategically guiding M&A activities.

Anthem, Atlanta, GA 2011 to 2020

Business Change Director (2017 to 2020)
Drove forefront of large-scale, cross-functional, enterprise-wide programs and critical initiatives within predetermined scope through strategic and operational leadership.
● Championed Change Management and Operational Readiness efforts by seamlessly integrating scope with business strategy, optimizing work prioritization, and boosting communication channels spanning all organizational levels, both internal and external.
● Delivered improved customer timeliness and transparency in collaboration with internal teams and external consultants to form and standardize processes by initiating and overseeing adoption of as end-to-end workflow solution for all Anthem commercial markets.
● Empowered over 2K associates in commercial business segment by aiding creation of enterprise-wide Sales Effectiveness program, resulting in successful delivery of standardized process documentation, training modules, and performance metrics.

IT Account Management Executive Advisor (2016 to 2017)
Forged strategic alliances between business and IT, resulting in cohesive long-term planning, strategic vision, and dynamic evolution of IT roadmap, underpinned by commitment to ongoing refinement.
● Addressed both IT-specific and cross-functional challenges, as well as steered communication and reporting functions for continuous IT initiatives, performance assessments, and issue resolution.
● Secured $20MM in budgetary funds through compelling business case submission by heading annual business and IT initiative planning and guiding budget allocation process.

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